The data center at the temporary morgue was at the left end of the room as you entered the door. The FBI had the middle section and United Airlines the far end. Assembling the computer network and loading the machines with the software took the first day. On the second, I attempted to enter the first data files into the computer myself for the program's creator. Apparently, I'm good at breaking software; the third day involved getting the software engine's creators to help with software repair and testing new versions of the software. Members of the DMORT (Disaster Mortuary) and DMAT (Disaster Medical) teams set up and prepared for work.
It was the fourth or fifth day when the data entry people, mostly secretaries for local mortuaries (chosen for their previous experience dealing with the sorts of data that would confront them) were due in. On that day, there was something new on the wall: Forty-four names, with spaces beside them. The names were written in hand in black marker on the white poster board. I spent that day teaching the people how to use the software, establishing security procedures, making sure each of the secretaries got their morgue identification, and occasionally trying to figure out the handwriting on the documents from the morgue.
The names on the poster board were a constant reminder that we were dealing with the remains of real people. Occasionally, I and my boss had the duty to inventory a brown paper bag, filled with things like used hair brushes, used toothbrushes, shirts pulled from the laundry; anything that might have a passenger's or flight crew's DNA on it. During these times, I realized how easy we had it. Somewhere else, another group had the job of interviewing family members of the dead of Flight 93, asking detailed, obnoxious, but necessary questions about things like tatoos, surgeries, and such. We had it easy.
I came in early every day. I despise being late, and it was my job to have the computers up, running, and backups made of the data. At all times, we had at least three backups of the data, two of which were always off-site. We were considered a potential target. If something happened to us, at least the data we we were working to gather would survive. Besides, hard drives can crash.
One day, very early in the process, there was a change to the cardboard names. One of the names had been cut out and moved to the opposite end of the room, where the United personnel worked. I think it was one; it might have been two. That particular detail is lost to me. But the meaning was extraordinarily clear. This name had been conclusively linked to the terrorist actions. He did not deserve to be listed with the others.
Someone in the FBI arranged for cable to be installed and a TV brought in. CNN Headline News played constantly. On that day, I arrived to find three names at the other end of the hall. One of the FBI agents, an older, hardened man, came in shortly after I did, pointed to the last Arabic name on the data end of the room, and said "I hope to God he was just in the wrong place at the wrong time, and that he fought the terrorists, too." I'd been thinking the same thing, but hadn't been able to verbalize it the way the FBI agent did.
CNN's Headline News was, of course, on. We watched the efforts at Ground Zero, the Pentagon, and the FBI agents in white hazmat suits in a field near us. When reports of another person cell phoning from Flight 93 to a loved one were made, we would look up at the list of names and see that person's name staring back at us.
Somewhere during the half hour, there was an interview with the parents of the last Arabic name on the passenger list. They were explaining how their son could not have been a terrorist. He wasn't that devout a Muslim, he'd come to America to learn and he had a girlfriend he loved. This last name was a human being, a mother's son. Everyone spent the day hoping he was not part of the terrorist plot.
When I came in the next day, his name was gone from our end of the room. Down in United's section, there were four names.
A different FBI agent walked in that morning, looked up at the names, and said "Shit." The data entry people were not the only ones who had been rooting for the young man to be innocent. In a half-ditch attempt to salvage some hope, I asked the FBI agent "Are you sure it's him and not someone who killed him and assumed his identity?" The FBI agent brightened for an instant, and then realized how desperate this hope was. "That's something we should check out." He made a phone call to someone. Near the end of the morgue operations he came in and handed out FBI hats to those of us he'd worked with. When he handed me mine, he leaned over and whispered, "It needed to be checked out." He shook my hand and moved on.
In many airplane accidents, the airplane does not strike the ground nearly perpendicular. Bodies can be identified as bodies are normally identified. Like U.S. Air's Flight 427 before it (about the same time of year, which caused some emotional problems for some), United Flight 93 went in almost perpendicular. Several conspiracy web sites report that there were no bodies in the United Flight 93 crash. In a technical sense, they were correct. There were not bodies, but fragments.
For United Flight 93, DNA would become the gold standard for identification. But the first person identified positively on the flight was not identified by DNA. In the family interviews, questions were asked about tattoos. One of the tattoos stuck out in people's minds, and so when it was found, it was noted and rushed through the morgue process. When the file came in, it went to one of the secretaries doing data entry. She opened it up, saw the photograph, and in a voice barely holding back the tears, called us all over. The Superman tattoo was intact. Our first hero had been identified positively. His name was marked on the posterboard as "Identified." Several of the data entry people cried; everyone was stunned. The first identification was traumatic.
That day, we took extra-long breaks at the Red Cross food station. Tents had been set up outside the National Guard Armory where workers could get away, enjoy meals or snacks, and breathe fresh air. In what had started out as a joke but wound up working so well it will probably be standard procedure for mass casualty incidents from now on, a massage therapy team came and offered chair massages to any who wanted them.
Under one of the Red Cross tent, on one wall, was pasted the letters school children sent us to encourage us. Well, most of the kids wanted to cheer us up. There was one little boy of…shall we say "uncertain parentage"?…who seemed intent on inflicting as much psychological damage on us that he could. When people read the letters, you could tell when they got to this child's letter — they broke out laughing! This was the first laughter I'd heard at the morgue the entire time I was there, and this was obviously a group that knew dark humor intimately.
After that, the workers at the morgue loosened up a bit. Between the identification and the one boy's "encouraging" letter, some invisible dark weight was lifted. We were still solemn in our duties. We called ourselves the "Caretakers of Heroes." This was, to a person, the last gift we could give to those who sacrificed their lives for their fellow Americans. But there was hope for the future. This would not be the end of the world.
CNN's Headline News continued to tell us about the World Trade Center recovery effort and the Pentagon. There were stories about the people of Flight 93, family members relating the lives of these individuals and sometimes playing recordings of their last, desperate phone calls. The media began to report what we'd known for quite a while: The passengers and crew of United Flight 93 were heroes who attempted to take the jet back and died as a result.
More and more people were identified. DNA analysis came back, and more of the names of the heroes of Flight 93 on the posterboard had notations beside them.
Not only were we the "Caretakers of Heroes" but we were the caretakers of the remains of four terrorist murderers. Even I, the liberal Christian, wanted to gather up the identified remains of the terrorists and desecrate them in ways I am ashamed to recount. But that retaliation never came from anyone. We were civilized, and civilized people do not desecrate the corspes of their enemies. The remains of the terrorists, where known, were treated properly. They were not honored and respected, but they were not abused, either. Even in our deepest grief, we would not stoop to barbarism.
On the second Sunday after 9/11, there was a worship service held in the shadow of the crash site. The morgue shut down for a few hours. Those who wished to attend were driven to the service. Anyone who wanted one was given a Gideon's Bible, with the New Testament, Proverbs and Psalms. A copy of the Torah, Proverbs and Psalms was available for those wishing it instead.
Work continued. What had appeared to be a month-long detail went quickly and efficiently. Instead of thirty odd days, we finished up two weeks after the 9/11 attacks. We had cared for the people of United Flight 93.
On the last day, the task was cleanup of the facilities. The Armory gymnasium was sterilized and returned to being a gymnasim; for most of us, it was the first time we'd seen it without the morgue work stations. The computer network was taken down, the files counted and boxed up. Of the 11,000+ files, only one was missing. At times, when several tests were being run on the same remains, duplicate files would be created. I thought the one file was a duplicate and tried to run it through the shredder. We didn't want any inappropriate "souveniers" leaving the operation. The shredder jammed. I worked very hard to make that mistake, taking several tries. Fortunately, the people involved with that file were still there and the file was able to be recreated quickly using the computerized backups. Normally, in such operations, about 10% of the files are lost and the remains must be re-examined. My error was the only file we lost. According to published reports, the teams in New York had about as many files.
Everyone drove out to the crash site and performed a grid search for remains. The FBI agents who had been working in the white hazmat suits were trained to look for evidence of how the plane came down, not what body fragments looked like. A few small pieces were bagged and taken for analysis; in the spring, after the winter freeze-thaw cycle would cause non-soil items to work their way to the surface, another search would be held.
We walked the grounds, including the impact hole. Little bits of blue or white wire were everywhere. There was so much of this thin wire in the airplane that no attempt was made to recover the smaller fragments. A cleanup crew would be brought in to make sure it would be collected.
I stood at the impact crater and prayed to God for the 40 people, the crew and passengers of United Flight 93, for their families, and for our country and the world.
We all drove back to the Armory for one last time. The State Trooper that guarded the entrance to the parking lot was gone. The refrigeration trucks were gone. The Red Cross tents were gone. The orange fencing, with flowers tied on, remained. Inside, we did one last sweep to make sure nothing remained. We shook hands and drove off in our vehicles.
On the way home, I played "God Save the People" on the car CD:
When wilt thou save the people?
Oh God of mercy when?
The people, Lord, the people
Not thrones and crowns,
But men
Flowers of thy heart
O God are they
Let them not pass like weeds away
Their heritage, a sunless day
God save the people
Shall crime bring crime forever
Strength aiding still as strong?
Is it thy will, O Father
That men shall toil
For wrong?
Oh, no, say thy mountains
No, say thy skies
Man's clouded sun shall brightly rise
And songs be heard, instead of sighs
God save the people!
When wilt thou save the people?
Oh God of mercy when?
The people, Lord! The people!
Not thrones and crowns,
But men!
God save the people
For thine they are
Thy children as thy angels fair
God save the people
From despair
God save the people!
As a teenager, I always got a kick out of that hymn being in our hymnal and on the Godspell soundtrack. Forever more, it would be linked with 9/11. Many the times I'd driven to or from the morgue on the empty PA Turnpike, volume cranked on the stereo, almost screaming the words to God, tears freely cascading down my face. I would play the song again and again, attempting to exorcise the pain in my heart. This last trip home, I only played it once. There were no tears, but I sang along.
Note: The events of 9/11/2001 are now 5 years in the past. These are my recollections of one aspect of my work at the temporary morgue for United Flight 93 set up at the National Guard Armory.
This was a crime scene investigation; perhaps some of the information collected will be a part of the trials of captured terrorists. This post may also be read by family members of the passengers and crew of Flight 93. As a result of my work, I feel a special bond with those families, though to the best of my knowledge I have never met any of them.
As a result, I have restricted what I have written. I do not wish to cause harm, either to any possible criminal case nor to the families of these heroes. I have restricted what I have written about, but to the best of my recollection, everything I have written is the truth. Where I wished to be careful about revealing something I shouldn't, I said nothing. I'm not quite sure if it was one terrorist or two that was first identified; I thinik it was just one, but I may be wrong. I do not remember exact dates for most things. I am, of course, fully aware of the maliablity of human memory and the problems with eyewitness testimony.
There are many sites on the Internet that question the official account of United Flight 93. I am frustrated by them. In my work, I wound up with extraordinary access to all parts of the investigation. Had there been a conspiracy, I could not have avoided it.
Had there been a conspiracy, no one involved would have permitted me anywhere near the facility. I left my position as a paramedic to ensure that I could give unbiased testimony against my superiors and co-workers. This came up during the "vetting" process to work at the temporary morgue. I told the FBI agent who interviewed me what I had done that caused me to leave my former employ; she seemed to like the idea of a "loose cannon" who wouldn't have the sense to keep his mouth shut being at the morgue.
Had there been a conspiracy, I'd either be very famous, very dead, or both. I know that doesn't prove anything to the conspiracy fans. But those who know me know that I cannot stand by while injustice is perpetrated.